Return Policy

CPO Outlets offers a no-hassle returns policy. If you aren’t completely satisfied with your purchase, our US based Customer Care Team is here to help!

Holiday Return Policy

Any returnable item purchased between November 1, 2024 and December 31, 2024 will qualify for a no risk return through January 31, 2025 or until of the end of the item’s normal 30 day/120 day return period, whichever date is later. Some exclusions may apply*.

Starting a Return

1. Call our Customer Care Team at 866-577-3014 or contact us here to get your return started. We are available Monday–Friday from 9am–7pm ET.
2. We will be happy to assist you if you simply want to return or would prefer an exchange.
3. We will give instructions on how to package and return your product to us at our facility.
4. Please note: There are some exceptions to this policy. Please see below or simply contact us to get more information.

Table of Contents:   Return Periods  |   Exceptions  |   How to Return  |   FAQ

Return Periods

30 Days

New items can be returned within 30 days.

120 Days

Reconditioned products can be returned within 120 days.

Exceptions and Other Important Information

The following types of products and select brands have different return policies (click each to read more):

• Tankless Hot Water Heaters
• Engine Powered Equipment (gas and oil)
• Edwards Products
• Baileigh Products
• Jet Products
• Powermatic Products
• Wilton Products
• Ridgid Products
• Factory Shipped / Direct from Manufacturer: These items may be subject to a 25% restocking fee. Costs associated with this fee will be deducted from your refund. To inquire about restocking fees, please contact our Customer Care team at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm ET.

If you have questions or need support, please contact our Customer Care team at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm ET.

Tankless Hot Water Heaters

Once installed, you must contact the manufacturer and work with their technical support team BEFORE returning the water heater. Please have your tankless unit installed and powered while making this call. If the manufacturer deems the item is defective, they will provide you with a verifiable case number that can be used to return the item. If they can troubleshoot the issue, they will not provide a case number. All installed and defective returns must have a verifiable case number provided before a credit or exchange can be administered by CPO.

Rheem: 1-866-720-2076
Bosch Tankless: 1-800-798-8169
Eco Smart: 1-877-474-6473

Engine Powered Equipment (Gas and Oil)

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations.

Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to CPO for exchange, credit, or refund.

CPO is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service. Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by CPO.

Edwards Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Baileigh Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Jet Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Powermatic Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Wilton Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Ridgid Products

This manufacturer handles all returns, that are greater than $500 retail value, direct. Depending on your timing constraints, proximity, and type of repair, RIDGID Service Centers and Care Team are available to help with any questions you have regarding the performance or maintenance of your tool(s). Below are resources for your convenience.

Email: ridgidfactoryservicecenter@emerson.com
Service Center & Repair Link: https://www.ridgid.com/us/en/service-centers-repair
Phone: 1-800-4-RIDGID

Hazardous Materials Return Policy

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please see important information about returning these types of items by clicking here.

Order is Damaged or Missing Parts

If an order arrives damaged or incomplete or needs replacement parts, contact our Customer Care Team at 1-866-577-3014 or contact us here within 30 days of delivery for resolution.

Order Delivered by Truck is Damaged

Damaged Products: Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged good.

Obvious Damage: If you notice obvious damage, please, do not sign for the delivery and follow these steps:

1. Refuse delivery. Do not sign for the delivery.
2. Call us immediately. Freight claims are time sensitive and must be completed immediately. Contact our Customer Care Team at 1-866-577-3014 immediately so we can assist.
3. Do not email. It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused.
4. Once we are notified of the damage, arrangements will be made to send a replacement.

Suspect Damage: On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.

If after inspection you do find actual damage, contact our Customer Care Team at 1-866-577-3014 immediately so we can assist with repairing or replacing your damaged item.

Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above).

Packaging: Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to CPO, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense.

How to Return

Ship Purchases Back

Call our Customer Care team at 1-866-577-3014 or contact us here to get your return started and receive authorization. We are available Monday–Friday from 9am–7pm ET.

• Eligible orders will receive a shipping label via email to print and attach to your package.
• Once packaged, your return may be dropped off at your nearest UPS Access Point™ location.
• Our returns facility is located at:
  
  CPO Commerce
  4695 Florence Street; Door 25
  Denver, CO 80238

Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm ET.

Frequently Asked Questions